Cookies June 2016

The purpose of this cookies policy ("Cookies Policy") is to provide you clear and explicit information about the cookies that are used on this website and other Fon websites that are identified below (henceforward "Fon Websites"). The Cookies Policy is subject to periodical updates. Its aim is to help you understand the use we make of cookies, the purpose of the cookies used, and the options available to you to manage or modify them. You can access this information at any time using the link that appears on the website.

Fon Websites use own cookies and third-party cookies to improve the user's experience. Additionally, if you give your consent we will use cookies that permit us to obtain further information about your preferences and personalise the Fon Websites in accordance with your individual interests. By signing in to the website and/or simply browsing (with cookies enabled in your browser), you accept the installation of cookies. If you delete all your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or internet browser you will have to tell us your preferences again.

What is a cookie?

A cookie is a small data file that is downloaded from a website on to your computer or mobile phone.

Cookies enable the website to remember how you use the site but don't contain any personal information and can't be used to identify who you are. The purpose of cookies on Fon Websites is to make it easier and quicker for you to use them. For example, if you have to sign in to use a service, a cookie will remember that you have already signed in so that you won't have to enter your username and password on every single page you visit.

Cookies can also measure how many people are visiting Fon Websites and how they are using them. This means that this information can be used to improve the user's overall experience.

Cookies on this site are set for Fon Websites only.

How to control and delete cookies

If you continue without changing your settings, we will assume that you are happy to receive all cookies on Fon Websites.

However, if you wish change your cookie settings at any time, to restrict or block the cookies that are set by Fon Websites, or indeed any other website, you can do this through your browser settings. The "Help" function within your browser should tell you how to do so.

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For more information please refer to Microsoft Support or "Help" within the browser.
  • Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information please refer to Mozilla Support or "Help" within the browser.
  • Chrome: Settings -> Show advanced settings -> Privacy -> Content settings. For more information please refer to Google support or "Help" within the browser.
  • Safari: Preferences -> Security. For more information please refer to Apple support or "Help" within the browser.

Please be aware that restricting cookies may impact on the functionality of Fon Websites. If you wish to view your cookie code, simply click on a cookie to open it. You will see a short string of text and numbers. The numbers are your identity card which can only be seen by the server that gave you the cookie.

For more information on how to do this on the browser of your mobile phone, please refer to your handset manual.

To opt out of third parties collecting any data regarding your interaction on Fon Websites, please refer to their websites for further information.

What types of cookies do Fon Websites use?

Fon Websites use the cookies* described below and which we have classified according to their purpose: *(This list of cookies used may be modified in accordance with the inclusion or exclusion of services on Fon Websites)


    These cookies permit you to browse the Fon Websites and allow you to access different options or services that we offer. Fon uses "session-based" cookies to ensure that your visit to this site functions as smoothly as possible.

    Technical cookies remember the choices or preferences you've already made when searching for information or using a service, and are also used to help Fon servers cope with changes in traffic to the site. These cookies let you move around the website and use essential features such as secure areas, shopping carts and online billing. These cookies do not gather any personal information about you that could be used for advertising purposes or to remember where you've been on the internet.

    Accepting these cookies is a condition of using the Fon Websites, so if you prevent them we cannot guarantee your security or predict how our website will perform during your visit.

    Technical cookies on
    Name Purpose Information Expires
    JSESSIONID This cookie is a session identifier, sent by the server. Fon's own cookie When the user exits the browser
    PHPSESSID Php cookie to verify the maintenance of the session and confirm that the user has logged in correctly. Fon's own cookies When the user exits the browser
    symfony Cookie for internal use, necessary for the functioning of the website and verification of the predetermined language. Fon's own cookies When the user exits the browser
    zendesk_shared_session These are third-party cookies whose purpose is to retain the session information for sharing between Zendesk applications. When the user exits the browser
    zendesk_session When the user exits the browser

    These are cookies that permit us to track and analyse the user's behaviour on the Fon Websites. The information gathered through this type of cookie is used to measure the activity on Fon Websites and draw up browser profiles of the users of these sites, applications and platforms. Their purpose is to enable the introduction of improvements by analysing data on the user's use of the service.

    Analytics cookies gather information on how you use our websites, e.g. what pages you visit and if you experience any errors. These cookies do not record any data that can identify you - all the recorded information is anonymous and is solely used to help us improve the functionality of our websites, to understand the interests of our users and to measure the effectiveness of our advertising.

    • To provide statistics on how our website is used.
    • To check the effectiveness of our product advertising.
    • To help us improve the Fon Websites and inform us of any error that may occur.
    • To test out different designs of our websites and use this information to make improvements to the sites.
    • To know how many people visit our portal, which pages they view and how they navigate through the site.
    • Cookies that store information on the behaviour of users obtained through the continued observation of their browsing habits enable us to develop a specific profile to target publicity accordingly.
    Analytics cookies on
    Name Purpose Information Expires
    _pk_id.X.XXXX These cookies are used to anonymously and randomly analyse browsing. Piwik Org. 48 hours
    _pk_ref.X.XXXX Piwik Org. 6 months
    _pk_ses.X.XXXX Piwik Org. 30 minutes
    _utma These cookies are used to collect information on how visitors use the portal. We use this information to compile reports and help us improve the site. The cookies collect information in an anonymous way, including the number of visitors to the site, where visitors were when they entered the site and the pages they visited. Google Analytics cookie 2 years
    __utmb Google Analytics cookie 30 minutes (automatically deleted on changing website or closing the browser)
    __utmc Google Analytics cookie When the user closes the browser
    __utmz Google Analytics cookie 6 months
    _ga To distinguish users. Google Analytics cookie 2 years
    _gat Used to throttle request rate. Google Analytics cookie 10 minutes

    Personalisation cookies are used to provide services or to remember your settings in order to improve your visit, such as, for example, the language, the type of browser you use to access the service, the regional settings from where you connect, etc.

    • To remember the settings you've applied such as language and layout.
    • To remember if we've already asked you if you want to fill out a survey.
    • To show you when you're logged in to the website.
    • To share information with partners to provide a service on our website The information shared will only be used to provide the service, product or function and not for any other purpose.

    Some of these cookies are managed for us by third parties - in these cases, we don't allow these third parties to use these cookies for any purpose other than those listed above.

    You can't control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookies stops us remembering that you didn't want a specific service.

    Personalisation cookies on
    Name Purpose Information Expires
    localefon Remembers the language the user has chosen. Fon's own cookie 1 year
    localeData Remembers the language the user has chosen. cookie 30 days Remembers the user's detected country. Exempt from changes to privacy regulations 15 days

    Advertising cookies are cookies that help, in the most efficient way possible, with the management of advertising spaces that Fon may decide to include on its Fon Websites. These advertising cookies permit the collection of anonymous statistical data on visits received in order to monitor an advertising campaign.

    • To expand information on the adverts targeted to each anonymous user.
    • To offer advertising that's in line with user interests.
    Advertising cookies on
    Name Purpose Information Expires
    DoubleClick Enables the collection of information in order to offer you adverts you may be interested in. 1 day

    Social media cookies are linked to services provided by third parties, such as „Like' buttons and „Share' buttons. The third party provides these services in return for recognising that you have visited our websites.


    Third parties may use social media cookies to:

    • Link them to social networks such as Facebook, Twitter or LinkedIn, etc., who may subsequently use the information on your visit to target advertising to you on other websites.
    • To provide advertising agencies with information on your visit so they can present you adverts that you may be interested in.
    • You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.
    • To permit the user to share content with their social circle that they may find interesting.
    Social Networking cookies for
    Name Purpose Information Expires
    Used to recognise the user Determined by each social media network

Updates and modifications to the Cookies Policy

Fon may modify this Cookies Policy in accordance with new legal or regulatory requirements, or in accordance with the inclusion or exclusion of services offered on Fon Websites, so we therefore recommend that you check this policy every time you access our websites. However, when there are significant changes made to this Cookies Policy the user will be informed via a notice on the Fon Websites.

If you would like more information on the use we make of cookies, please send an email to